Privacy Policy


Privacy Policy

Version: 01/11/2023 ©

Notice: Before using this website, we recommend you to read through this Privacy Policy carefully, save or print a copy for future reference, and also read our Terms of Use in relation to this website.



This privacy policy (“Privacy Policy”) sets out how MiTAC Australia Pty Ltd (an entity registered in Australia and New Zealand and trading as MiTAC Solutions, Magellan GPS Technology, MIO TECHNOLOGY and NAVMAN TECHNOLOGY and formerly known as Navman Technology Pty Ltd) (each 'we', 'our', 'us' or 'Navman') manages personal information, including personal information collected through this website and the other websites and services we operate and through services provided via our devices (each a 'Service').

As a user of a Service you acknowledge that any use of the Service (including any transactions you make through the Service) is subject to this Privacy Policy together with other legal documents, such as the Terms of Use which apply to the Service.

This Privacy Policy sets out the purposes for which, and the manner in which, we may collect, hold, use and disclose personal information that we may obtain about you. By either registering as a user of a Service or by using a Service, you consent and agree to the use by us of your personal information in accordance with this Privacy Policy.

If you do not permit us to collect, hold, use and disclose your Personal Information, you may be unable to use some or all of our Services. Where we need to collect, hold, use or disclose your Personal Information in order to provide a Service, it is a condition of your use of that Service that you provide us: (i) the Personal Information we require in order to provide that Service; and (ii) the right to hold, use and disclose it in the way needed to provide that Service.

This Privacy Policy does not apply to the personal information of our employees.



Collection of Personal Information:

We may collect and hold certain personal information about you, including your name, address, date of birth, telephone number, e-mail, other contact information, device data (including serial number, model name, UUID, internet protocol address, and other data from your device), password, location data (which may sometimes be able to be linked to an individual), and credit card or other payment details (collectively, 'Personal Information'). Personal Information also includes information collected by our cookies if you are logged onto our website/s (as further described in the 'Use of cookies' section of this Privacy Policy).

We may collect your Personal Information from:

  • you (such as when you use our Services, including when you make purchases through this website and log into the connected device services);
  • the devices you use to access the Service;
  • the service provider that provide our call centre services; and
  • the agent that handles our warranty claims.

Our current policy is that we will not collect location data from your GPS device without your consent, except in the case of country location data which is collected when you use our connected device services. When you use our connected device services, other location data and dashcam recordings pass temporarily through our cloud infrastructure and to your device for the purpose of providing that service to you. However, we do not collect or store this data, even temporarily.

Where a rule of law requires that we collect Personal Information about you, we will take reasonable steps to inform you of the name and nature of that rule of law and whether supplying that information is voluntary or mandatory.

Storage of Personal Information:

We may hold and process your Personal Information in your home country or overseas, and on our own information technology systems or on systems owned by third parties that may hold and process your Personal Information on our behalf. Our and the third parties' systems are located in countries including the USA, China, Taiwan, Australia, New Zealand and the Philippines. The Navman entity that holds your Personal Information is the entity set out in the Contact Details section applicable to the country in which you acquired the relevant product or Service. Our Contact Details are at the end of this Privacy Policy.

Use of cookies:

To improve some of our Services we gather other information about your use of them which may include the use of cookies.

A cookie is a piece of data stored on a computer or other device that runs an internet browser. It can contain information about you, your computer or device, your browser, your session, the websites you visit, and other information about you or others who use, or have used, the computer, device and/or browser you use to access the internet.

Most or all browsers permit you to disable or reject cookies. You can do this by setting the preferences in the browser. If you set the browser you use to reject cookies, you can use the Services, but you may not be able to use the full functionality of one or more of the Services or it may take additional time to utilise such functionality.

If you are logged onto our website(s), we may be able to determine that information collected by a cookie relates to you.

Purposes for which we collect, use, hold and disclose Personal Information:

We may collect, use, hold and disclose Personal Information about you for a number of purposes, including: (i) to register you for, and facilitate your use of, Services we provide, and to manage your account in relation to those Services; (ii) the administration of our Services, including but not limited to promotions and competitions; (iii) the performance of any agreement we have with you, including the processing of your orders and your payments to us; (iv) shopping preferences analysis which enables us to provide you a more personalised browsing experience when using a website, to review, develop and improve our products and Services and to enable us to provide you and other customers with relevant information; (v) any other purposes we indicate to you at the time of collecting the Personal Information.

You have the right to object to us using, sharing or carrying out any activity with your personal information (in certain circumstances) including using your personal information for direct marketing communications through receiving emails from us notifying you about other services which we think will be of interest to you, even you have previously consented to us to do so. Contact us at any time using the Contact Details at the end of this Privacy Policy and to exercise these rights where applicable.

Third party information:

We may supplement the information that you provide to us with information that we receive from third parties.

We may engage third party payment providers to administer and process your payment card details in order to complete any purchase that you make through a Service.



Crime prevention:

In response to a request in connection with the investigation of any suspected illegal activities, we may disclose any information and data relating to you (including Personal Information) to the police or any regulatory or government authority including and not limited to law enforcement agencies, unless we are not permitted by law to do so. Typically, regulatory or government authorities provide us with a device and request information about the device's movements.

Telephone Calls:

Telephone calls may be recorded to verify content and may be used together with other customer records for regulatory compliance, quality control and staff training, preventing or detecting criminal activity and for complaint resolution. We will obtain your consent before recording such calls.

Other Disclosures:

We may give Personal Information about you to the following companies and organisations who may use it for the same purposes as set out above or as otherwise permitted by law or authorised by you:

  • to related companies of Navman, including MiTAC International Corporation;
  • to employees, agents and third party service providers of Navman, its related companies and other approved third parties to administer any accounts, provide products and services requested by you (now or in the future) and maintain our mailing lists, websites and other Services;
  • to agents and third party service providers who (on our behalf) profile your data so that we may tailor the products and services we offer to your specific needs;
  • to other organisations for the administration of our promotions or competitions;
  • to anyone to whom we transfer our rights and duties under any agreement we have with you;
  • to persons to whom we are required or permitted by law to disclose your Personal Information; and
  • to anyone else authorised by you

Outside your home country

In carrying out the activities specified in this Privacy Policy, we may transfer Personal Information to reputable companies outside of your home country, including (as applicable) to Australia, New Zealand, Taiwan, the United Kingdom and/or the United States.


As we endeavour to take all reasonable steps to protect your Personal Information, we will treat such information in strict confidence. However, we cannot guarantee the security of the internet. You accept the inherent security risks of providing information and dealing online over the internet and, to the extent permitted by law, will not hold us responsible for any breach of security unless this is due to our negligence or willful default.

We undertake steps to protect your Personal Information and to make online shopping as secure as possible.



Access to Personal Information

You have the right to request to access the Personal Information that we keep about you. To do so, please contact us using the Contact Details at the end of this Privacy Policy. Please be advised that, in particular situations permitted by laws, we may refuse to give you access, or give you access in the manner requested by you, to the Personal Information you request. In such event, we will inform you the reasons for the refusal (unless this would be unreasonable), your rights to complain about such refusal, and take reasonable steps to give you access in a way that meets our and your needs.

Correction of Personal Information

If requested by you, or we are satisfied that the Personal Information we keep about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will take reasonable steps in the circumstances to correct that Personal Information to ensure your Personal Information is accurate, up-to-date, complete, relevant and not misleading.

To make a request to correct your Personal Information, please contact us using the Contact Details at the end of this Privacy Policy.

Withdrawal of consent

You have the right to withdraw your consent after you gave us your consent to collect, hold, use, process and/or disclose your Personal Information. However, as this Privacy Policy mentioned above, by doing so, you may be unable to continue to use some or all of our Services.

Complaints procedure

If you think we have breached applicable privacy laws, please write to us at the address/email address listed in the Contact Details section at the end of this Privacy Policy. We will investigate any complaint and will notify you of the making of a decision in relation to your complaint as soon as is practicable after it has been made.



Links on our websites, or accessible through our other Services, to websites that are operated by third parties are provided solely as a convenience to you. If you use these links, you will leave our website or other Service. Navman has not reviewed all of these third-party sites and does not control and is not responsible for any of these sites or their content. Thus, Navman does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any third-party websites, you do this entirely at your own risk.



We reserve the right to change and update this Privacy Policy at any time. Any such changes will be posted at this website. The date of the latest update to the Privacy Policy is set out at the top of the Privacy Policy. Changes to the Privacy Policy are effective at the time they are posted to this website, and your continued use of a Service shall signify your acceptance of, and agreement to be bound by, those changes. We recommend you check this website regularly for changes to the Privacy Policy.



Our contact details are as follows.

By telephone

In Australia: MiTAC Australia Pty Ltd: 1300 628 626

In New Zealand: MiTAC Australia Pty Ltd: 0800 466 286

By mail

Australia / New Zealand
MiTAC Australia Pty Ltd
Attention: eCommerce Manager
Unit 5, 43-51 College Street
Gladesville NSW 2111

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