Contacting Navman and Magellan
You can contact our customer support team on one of the numbers below of if you prefer via the email address listed. Our agents will triage your unit and if necessary, book your unit in for repair.
We have several teams. Please ensure that you select the correct option to avoid being transferred.
1 – Sales Queries
2 – Technical Support
3 – Warranty Queries
Please note: Calls are recorded for training and quality assurance purposes.
Calls will result in a call reference number being supplied to the customer. Please retain your number for any future calls.
You can contact Navman by mail.
Simply address your letter to the relevant department: Service/Support, Marketing or Sales
The address to send your correspondence to is:
Locked Bag 5010
I need to have my unit repaired. How can I do this?
If your unit needs to be returned to us for repair you will need to obtain a RMA number from one of customer support team agents, please have the following information available when contacting us:
- Model Number (found on the box or on the unit)
- Serial Number (found on the box or on the unit)
- Date of Purchase
- Description of fault
- Call Id number (if you have one)
Having this information ready allows us to serve you more efficiently.
Where do I send my unit for Repairs?
When we provide you with your RMA number we will also provide the address of your nearest repair centre to send your device to.
What is an RMA number?
An RMA number is a Returns Material Authorisation number that authorises your unit to be sent in for repair. This number allows for your unit to flow through our mail room into the repair centre and back to you. It is critical you receive a RMA and write it on the box when sending a device to us, otherwise delays will occur.
You need to keep a record of your RMA number as this allows you to track your device.
Out of Warranty Repairs and Costs
How do I obtain a repair quote?
If your device is out of warranty we recommend visting our FAQ site prior to contacting us. If you do need to contact us we will try our best to resolve your problem to avoid If you wish to obtain a repair quote or if you are unsure whether the fault may be covered by warranty, please contact our support team.
The representative in most cases will be able to confirm the warranty status of the fault, any repair costs and if the device needs to be sent in for assessment.
You will be provided with an RMA number for your device.
The customer is liable for all costs incurred by sending the device to our repair centre. It is recommended that you send by post that has tracking and insurance in the event the parcel is damaged or lost: Mitac Australia is not liable for this. If your warranty is still within the manufacturer’s period but has been deemed warranty void due to customer-induced damage, this may include but not limited to: cracked LCD screens, water/liquid damage, impact/excessive pressure damage. In these instances you may be quoted a repair charge.