Repairs

Repairs




Contacting Navman and Magellan

You can contact our customer support team on one of the numbers below of if you prefer via the email address listed. Our agents will triage your unit and if necessary book your unit in for repair.

We have several teams. Please ensure that you select the correct option to avoid being transferred.

1 – Sales Queries
2 – Technical Support
3 – Warranty Queries

Please note that calls are recorded for training and quality assurance purposes.

All calls will result in a call id number being supplied to our customers. Please retain your number for any future calls.

If your unit needs to be returned to us for repair you will need to obtain a RMA number from one of customer support team agents because your unit needs to be sent in, please have the following information available:

  1. Model Number (found on the box or on the unit)
  2. Serial Number (found on the box or on the unit)
  3. Date of Purchase
  4. Description of fault
  5. Call Id number (if you have one)

Having this information ready allows us to serve you more efficiently.

Navman Australia

Phone Number: 1300 628 626 or 02 9879 9000

Navman Australia’s business hours are between 8.30am and 5pm AEDST, Monday through Friday.

Navman Email Address: pcnsupportaus@navman.com.au

Navman New Zealand

Navman Email Address: pcnsupportaus@navman.com.au

Written Correspondence

You can contact Navman by mail.

Simply address your letter to the relevant department: Service/Support, Marketing or Sales

The address to send your correspondence to is:

Locked Bag 5010
Gladesville
NSW 1675




I need to have my unit repaired. How can I do this?

After speaking to one of our customer service agents they will determine if your unit needs to be sent in for further testing or repair, to do this you will need to obtain an RMA number (a Return Authority Number) from them, this will help us track your unit throughout the process. Because your unit needs to be sent in, please have the following information available:

  1. Model Number
  2. Serial Number
  3. Date of Purchase
  4. Description of fault
  5. Call Id number (if you have one)
  6. Shipping Address
  7. Phone Number

Having this information ready allows us to serve you more efficiently.




Where do I send my unit for Repairs?

Once you have an RMA number, you need to send your unit with all required accessories to the following address:

Australia
Mitac Repairs
Locked Bag 5010,
Gladesville 1675, NSW

New Zealand
ServicePlus - Mitac Repairs
690 Great South Rd
Penrose, Auckland 1061

Please ensure that the RMA number is written on the outside of the box and that a copy of your receipt is included with the unit with the RMA number written on the top of it.

Please note that if your unit is sent in without an RMA number it will be returned to sender or placed in quarantine which may add an additional 2 weeks to the repair time.




What is an RMA number?

An RMA number is a Returns Material Authorisation number that authorises your unit to be sent in for repair.
This number allows for your unit to be tracked through our system. It holds the shipping address and contact details for the customer as well as the fault description and serial number.

You need to keep a record of your RMA number as this allows you to track it.

If you send a unit in without a RMA number, it will be placed in quarantine. This may adds an additional two weeks to any repair.

Click here to check on the status of your RMA




Who are your repair agents?

Australia

Mitac Australia are the Navman and Magellan authorised repair agent in Australia. All units that are in need of repair are sent to Mitac Australia after an RMA number has been created for you over the phone or email.

Mitac Australia address is:
ATT: Mitac Repairs
Locked Bag 5010,
Gladesville 1675, NSW

New Zealand

Service Plus are the Navman and Magellan authorised repair agent in New Zealand. All units that are in need of repair are sent to Service Plus after an RMA number has been created for you over the phone or email.

Service Plus address is:

ATT: Mitac Repairs
690 Great South Rd,
Penrose, Auckland




Out of Warranty Repairs and Costs

How do I obtain a repair quote? (Australia Only)

If you wish to obtain a repair quote or if you are unsure whether the fault may be covered by warranty, please contact our support line on 1300 628 626 (Navman AU) for further assistance.
The representative in most cases will be able to confirm over the phone the warranty status
of the fault, any repair costs and if the device needs to be sent in for assessment. You will be provided with an RMA number for your device.

The customer is liable for all costs incurred by sending the device to our repair centre. It is recommended that you send by post that has tracking and insurance in the event the parcel gets damaged or lost: Mitac Australia is not liable for this. This is recommended so as to cover your device from being misplaced during shipping.

If your warranty is still within the manufacturer’s period but has been deemed warranty void due to customer induced damage, this may include but not limited to cracked LCD screens, water/liquid damage, impact/excessive pressure damage, in these instances you may be quoted a repair charge.

If you wish to proceed with the repairs or are required to send the device in for assessment, please send your device via trackable post with your details and RMA number to:

ATT: Mitac Repairs
Locked Bag 5010
Gladesville, NSW 1675

How do I obtain a repair quote? (New Zealand Only)

If you are a New Zealand customer, please contact our repair centre - Service Plus directly to obtain a quotation for repairs.
They can be contacted on 0800 00 77 22 or via email on service@serviceplus.co.nz

If your warranty is still within themanufacturer's period but has been deemed warranty void due to customer induced damage, this may include but not limited to cracked LCD screens, water/liquid damage, impact/excessive pressure damage, in these instances you may be quoted a repair charge.

Click Here for Service Plus website