Scam Warning from Navman
We are aware of SCAM websites operating that are offering Navman map updates who are infiltrating the users computer with Malware and asking for a fee to remove it. When searching for Navman services be sure it is hosted by the Navman.com.au or Navman.co.nz websites or our service website, service.navman.com before proceeding and if you are unsure contact our customer service team for confirmation on 1300 NAVMAN (1300 628 626)
The SCAM sites sometimes attempt to mimic the Navman website, or will pretend to be somehow related, but as you can see below there are key differences that are noticeable. You can see this below
Another way to check is to resize your web browser. Navman’s genuine website will automatically re-format once it gets smaller, to display as it would on a mobile phone. A scam website may resize, but it generally wont have the sophistication to change to a mobile display. (see below)
If you do think you may have been scammed or would like to keep yourself safe, please find some advice below;
The best way to ensure you are using the correct website, is to look at the domain in your address bar. .com.au and .co.nz domains require business registrations in both Australia and New Zealand. While not foolproof, this is a great way to ensure you are safe.
If you are using an older version of Chrome or Firefox, you will be able to see the green padlock along with our business name (seen below) you can only have the below when applying an extended validation security certificate, and it is verified using ATO and ABR listed records, including calls to the publicly registered phone number. This info can be found here.
The green padlock and name looks like this: and is the same for both AU and NZ.
On any browser, If you click on a Navman padlock, you can “view certificate” and it will show that it is registered to MiTAC Australia Pty Ltd, as below.
The scammers are using a 1800 number that ends in “687” or a local number ending in 0000. Navman does not use a 1800 number. We have our 1300 NAVMAN (1300 628 626) number only, and calls from Navman will show up as 02 9879 9000. Our sister company Magellan utilizes 1800 644 033.
Navman do not have Live Chat capabilities on our website. If you have used ANY “Navman” website which offers live chat, the following action should be taken.
- If you have shared no details, run a virus scan
- If you have shared contact details, and given them remote access, shut down the computer immediately and take to a reputable PC repair centre for investigation to ensure they are secure. Until this is done, leave the computer shut down with power disconnected/battery removed (if it’s a laptop)
- If you have paid them anything, contact your bank immediately, and report it as a fraudulent transaction. This can be done in person, or over the phone, but should be done as soon as possible.
- Report the scam to scamwatch here: https://www.scamwatch.gov.au/report-a-scam and provide as much information as possible.
Navman will endeavour to contact host providers to report them, and also lodge scamwatch reports.
We also recommend registering your device with your serial number here.
With this, whenever you are speaking to someone saying they are from Navman, you can always provide your registered email address and ask them to confirm your registered serial number. All of our helpful contact center agents have access to this, and will be able to advise you. While this is not foolproof, it’s a great way to help keep yourself safe.
Navman Customer Service Team